How to Guide for MyFlexMobile
How to Guide for MyFlexMobile - Android
MyFlexOnline (Set up Instructions)
MyFlexOnline (Reset User Name & Password Instructions)
MyFlexOnline (Requesting Additional Flex Card Instructions)
MyFlexOnline (Substantiating Debit Card Charge Instructions)
MyFlexOnline (How to Pay a Balance Due)
Click here to shop FSA Qualified Items today!
To view a list of IRS approved merchants, click here.
Scroll to the bottom right and click on the one of the links below:
NOTE: Please refer to your company's policy and procedures to see how your plan works with your take care card. Even if your merchant is shown on either of the lists above, you may not be allowed to use your card for those services.
A: There are several reasons a take care card may be declined.
First of all, please make sure you ask the retailer to swipe your card as a credit. Even though it is a debit card, a transaction will not be approved if swiped as a debit, unless you have assigned a PIN to your card. If you wish to have a PIN number assigned to your take care card so you may swipe as a debit, you may call customer care at 866.679.7649. This is the responsibility of the participant. CPN cannot see PIN numbers or have them reset.
Have you checked your available balance? If you swipe your card for an amount larger than you have available, it will deny the whole transaction.
You may have a Balance Due on your account you need to address. (See next question)
Although the convenience of having the take care card is to avoid upfront cost, some charges will require follow up documents such as an EOB or itemized statement per the IRS. This is described more in your Policy and Procedures. You can view your charges requiring an EOB/itemized statement 24/7 under the "Verify Card Use" located on your MyFlexOnline account.
A: When a participant submits their EOB (along with a debit card substantiation claim form) to verify their charge, if all or a portion is non-qualified or over paid, the participant will be notified by customer service asking they repay the amount. This is called a Balance Due. Balance Dues may be repaid on their MyFlexOnline account. Other methods of paying back are to send a personal check, made payable to CPN, or to submit itemized documents for out-of-pocket qualified expenses to be reimbursed and payment will be less the "Balance Due" owed.
If the Balance Due is not repaid within 30 days from the date it was created, the participant's employer will be billed. A participant's card is also subject of being suspended until the amount they owe is paid in full. Each employer may at any time access the Balance Due information for their participants and address with their employees, if necessary.
A: Uploads are sent using a Portable Document Format (PDF). To avoid your documents coming through as blank pages, check and see if you have the latest version of Acrobat Adobe or Acrobat Capture. If the PDF document is sent using an older version, this could cause your images to come through as blank pages.
If you upload an EOB from your medical insurance company's website, the information will come over blank as the insurance company blocks PHI (personal health information) due to HIPAA laws. You must print the EOB, make a copy using a copy machine, scan to your PC, and then upload. This will ensure the information does not come over blank.
A: Log onto your MyFlexOnline account. You may reset your user name by going to 'Settings' / select 'Change Your User name and Password'
If you have forgotten your password, you may reset it by going to www.cpnflex.com / Click on 'Employee Login' and select 'Password Reset and User Name Retrieval'
A: For the best MFO viewing experience we suggest participants use one of the following internet browsers.